AI Touchpoints
Claude-powered conversation intelligence that understands supporter intent, analyzes sentiment, and suggests responses in real-time. Scale human connection without sacrificing quality.
AI Conversation Intelligence
Four core AI capabilities powered by Claude by Anthropic, purpose-trained for nonprofit supporter conversations.
Intent Detection
Understand what supporters are asking for: payment updates, opt-outs, inquiries, donations, or just saying thanks.
Sentiment Analysis
Detect emotional tone (positive, neutral, negative, frustrated) to prioritize urgent or sensitive conversations.
Entity Recognition
Extract key information: names, dates, amounts, event names, payment methods from unstructured supporter messages.
Response Suggestions
AI drafts contextually appropriate responses for your team to review, edit, and send. Human-in-the-loop for quality.
AI in Action
See how AI touchpoints handle real supporter conversations across different scenarios.
Automated Acknowledgment
Supporter: 'Just donated $50!'
Detects donation confirmation, suggests warm thank you
Instant gratitude reinforces giving behavior
Payment Issue Resolution
Supporter: 'My card declined, can you help?'
Identifies payment issue, suggests troubleshooting steps + portal link
Quick resolution prevents donor drop-off
Human Escalation
Supporter: 'I'm disappointed with how my funds were used'
Detects negative sentiment, flags for human review, suggests empathetic holding response
Sensitive issues get personal attention
Information Extraction
Supporter: 'Can you update my email to john@example.com?'
Extracts email address, suggests confirmation message, creates CRM update task
Data stays current without manual data entry
Why AI Touchpoints Matter
Transform your team's productivity while maintaining the personal touch supporters expect.
Sub-Second Analysis
Claude processes every incoming message in under 200ms, providing instant insights to your team.
Scale Human Connection
Handle 10x more conversations without sacrificing quality. AI handles routine, humans focus on complex.
Continuous Learning
AI improves over time as it learns from your approved responses and supporter interaction patterns.
Safe & Compliant
Built-in guardrails prevent inappropriate responses. Human review required for sensitive topics.
Traditional vs AI-Powered
See how AI touchpoints transform supporter conversation management.
Traditional Approach
- Manual message review
- Slow response times
- Inconsistent quality
- Staff burnout
- Limited scale
AI-Powered Touchpoints
- Instant AI analysis
- Sub-second insights
- Consistent excellence
- Team empowerment
- Infinite scale
How AI Touchpoints Work
From message receipt to response in seconds.
Supporter Sends Message
SMS arrives at Conversr platform from your supporter.
Instant AI Analysis
Claude analyzes intent, sentiment, entities, and context in under 200ms.
Intelligent Routing
Messages routed to AI auto-response, suggested response queue, or human escalation based on complexity.
Response Generation
AI drafts contextually appropriate response for team review or sends auto-response for simple queries.
Human Review (Optional)
Team reviews, edits, and approves AI-suggested responses before sending for quality control.
Continuous Learning
AI learns from approved responses to improve future suggestions and accuracy.